What Is Your Return Policy?

Is It Okay to Buy, Use & Expect a Full Refund?

Have you ever bought a new dress to wear to an event, left the tags on, worn it, and then returned it for a full refund?  Stylists do it for shoots all of the time, but does that make it right?

And what about other items, housewares, or even electronics?  Our friend Diana just came back from a two week long road trip with her family.  She bought a DVD player to entertain her kids in the backseat during the long drive (good idea Diana!),  However, when they returned home from their travels, Diana no longer had a use for the DVD player and took it back to the store (just before the 15 day refund policy deadline) claiming she tried it once, but it wasn’t what she was looking for.  Meanwhile, her kids used it- yes carefully- but ENDLESSLY throughout the trip.

Was Diana cheap to return such a used item, or was it frugal of her to try and get her money back when she knew she wasn’t going to use it anymore?  Wouldn’t the store have refused to take back the DVD player if there had been too much wear and tear anyway?   Is there a right and wrong?  What is the line when it comes to making a return?   Is it even up to the customer to have a conscience knowing someone else will buy the item at full price thinking that it is brand new?  Or is it okay to take your chances because if the store and manufacturer think it looks new- then it is!

Tell us what you think!

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One Response to “What Is Your Return Policy?”

  1. Marla says:

    I think when you buy something, you buy it unless you change your mind and have NOT used it. To use something and then return it is awful, in my opinion. If I buy a dress I assume it has not been worn. That makes it used and the price should be lower. To use something like Diana did and then return it is not only cheap, but I think, as bad as stealing.

Any Thoughts?