The Date-ing Game

Molly recently went to return some items that she had bought from one of her favorite stores.  Though it was clearly printed on the receipt that refunds would only be given to items returned within 30 days, it had actually been 33 days since her purchases were made.  The store clerk offered Molly a store credit because she had missed the deadline for a refund, and Molly basically hit the roof!

She told the clerk that she shops at the store ALL the time and could not believe they were going to be such sticklers for 3 extra days!  The clerk, though apologetic, said that their return policy was strict because if they made an exception for one customer they’d have to do it for everyone.  Molly stormed out of the store (store credit in hand) threatening to never shop there again because she was so annoyed with their lack of flexibility!

So, what do you think? Are rules made to be broken, or are they there for a reason? Was the store clerk in the wrong — or has Molly lost her marbles?

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5 Responses to “The Date-ing Game”

  1. Louie says:

    Store policies are there for a reason. Non-the-less, a returning (and good) customer deserves extra consideration. “Know your customer”. This shop made a huge mistake and Molly has every reason to feel that she was treated poorly. People not only purchase items, but the experience too. Good customer service does not come into play until a problem arises and the exception is required. If the Store refuses to grant “a reasonable exception” they do not deserve the continued patronage. I wonder if the business owner would have handled this customer service issue the same way? Chances are NO.

  2. Diane says:

    I agree with the store. 30 days is plenty of time to return something. If Molly shops there all the time, what is the big problem of getting store credit? She made a scene for herself and the clerk.

  3. Ann says:

    I don’t think 30 days is a reasonable amount of time for a return. A lot can happen that can prevent you from getting back from the store in that time period. I’ve been in the same situation, but happily accepted the store credit. It’s better than nothing.

  4. Louie says:

    What ever happened to the good old fashioned “‘The Customer is always right”? This should be judiciously reserved for exceptions for your “good” customers, no?
    This is why many customers shop a store like Nordstroms vs a small local establishment.

  5. Bev says:

    If a store wants loyal customers they can display a little flexibility. It is best to try to shop only (when possible) at stores that are grateful and happy to have your business. I don’t blame Molly!!! Why spend your hard earned money in places where the customer’s situation is of zero importance. Three days?????????????????????????

Any Thoughts?