I was in a hair salon the other day, and as I was checking in, another client was checking out. Her hair looked fabulous, and I overheard her telling the receptionist she had just had a Brazilian Blow Out. –And although it was a super pricey treatment it was so worth it – she loved the results! As the cashier swiped her card, the client asked — “what’s the normal tip? I left 10%”. The receptionist delicately responded that it was a bit low – the norm was 15-20%. To which the happy client responded, “Well, the blowout was more than I expected – but the next time I come I will leave a bigger tip”.
I just stood there stunned. She seemed to be saying that because the treatment was expensive somehow the tip should be reduced? Am I missing something? Is there any validity to her “make it up next time” (presumably on a less costly service) approach, or was she simply being cheap? Has anyone else out there ever heard of this – where the percentage goes down as cost goes up?? Tell us what you think!| Print