Casualties of Cleaning?!

Rosie runs a well known cleaning service outside of Chicago and has worked for Kathy for years.  And while she and her staff are meticulous house cleaners, Rosie herself is a bit of a butter fingers.  Over the years, she has dropped and broken some of Kathy’s favorite plates and knick knacks.  But because Kathy thinks she’s so fantastic, she’s been able to overlook these small casualties of cleaning.  That is, however, until last week…

While dusting the dining room chandelier, Rosie accidentally tugged a little to hard, and the entire fixture crashed to the table.  Of course both Kathy and Rosie were extremely upset, and Rosie offered to pay for a new fixture.  The problem… the chandelier cost about six months worth of cleaning services.

Kathy is truly not sure what to do.  Though she feels it is only right for Rosie to cover the costs of the broken chandelier, she knows this would be a huge hit to her income.  And Kathy, being quite financially comfortable, could easily replace the chandelier without it being any sort of a financial hardship.  So — should Kathy request that Rosie cover the costs of the broken fixture — or should she just cover it herself and sweep it under the rug, so to speak?

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7 Responses to “Casualties of Cleaning?!”

  1. Jiminy Drambuie says:

    Absolutely NOT! It’s irrelevant who can afford what. It is a matter of personal responsibility. And, if you are cleaning delicate items, you should know by now to be more careful and gentle. If Rosie has run a cleaning service for years, I am sure she is insured and bonded. This matter is exactly WHY you have those things. Rosie is completely responsible for the cost of replacing, and should be beyond grateful for how gracious Kathy has been until this point.

    Frankly, Rosie should INSIST on paying for it. Anything else is taking advantage of Kathy’s kindness and financial status.

  2. Joyce Zachman says:

    Can you say homowners insurance?

    • Joyce Zachman says:

      If it was such a nice fixture it should have been installed more securely and no amount of cleaning type of tugging should have been able to bring it down. It could have happened to anyone.

  3. Sharon says:

    Accidents do happen:( maybe Rose could give Kathy 1-2 cleaning credits in good faith.

  4. Carol says:

    I guess it boils down to how it was handled. Rosie definitely should offer to pay for the chandelier. If she didn’t I would be furious and demand she paid for it. If she does offer and take responsibility for the accident, then maybe free cleanings would be the solution. We are entrusting all of our prized belongings with these cleaning people and they should be as careful with our stuff as they are with their own….and the are NOT. Although accidents do happen, the cleaning people have insurance for these accidents.

  5. Jk says:

    Rosie has a business that should have insurance. This is a professional job and thus I would hold Rosie to the same standard I would any other business. She should cover the cost(Rosie).

  6. Fancy says:

    Money isn’t the problem here. Simply have Rosie work full-time at a discounted rate for the next 2-3 months. Not only does Kathy get a portion of her money back (via savings from the discounted rate), but Rosie gets to keep her job AND her solid rep.

Any Thoughts?