Deal Or No Deal?

Our friend Lia was going through her inbox recently and realized she had just missed a 20% off sale at her favorite boutique – it had ended just the day before! Because she shops at this little boutique all the time, she figured she would try calling them and see if they would extend the discount to her if she came in that day…

So, Lia called the store and apologized for not seeing the “private sale” email sooner.  She then asked if she would be able to use the discount if she came in that afternoon?

What she heard from the salesperson on the other end was a huge sigh, and then a pause. “You know,” said the sales woman “we just had another woman come in here and try to do this.  I’m only going to say yes if you come in today AND you buy at least 4 items.”

Lia was shocked.  She was a good customer and not trying to take advantage of anyone – though that’s exactly how the shopkeeper made her feel!  The result? She didn’t go in to shop – and probably won’t for a good long while.  The store lost a sale – and perhaps a customer!

So, what do you think? Should the store have extended their discount for Lia? Or was it wrong of her to even ask?

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5 Responses to “Deal Or No Deal?”

  1. Wendy says:

    Well I think stores use short-term sales for a reason and can’t always leave them open-ended. On the other hand, if this is a small boutique, then regular customers should be recognized or can be looked up in the system. if I had a customer who shopped regularly, then I would extend the private sale for that person.

  2. Gail says:

    I’m sure the salesperson was not the owner. If she were, she’s an idiot. If she is an employee, then she needs to read some Dale Carnegie. In any event, it was a lose-lose, when it could have been a win-win. Greed combined with bureaucracy makes for poor relationships and no sales.

  3. Pamela says:

    I don’t believe the Boutique owed her anything. They were kind in allowing her to come in that day. If I were working at the Boutique and just got a call about the same thing, I would assume that the person I just hung up with probably called her friend to get her in on the same deal.

  4. Cara says:

    The Boutique should have honored the sale and extra day for a good customer. Larger stores definitely do and receive a nice payoff. The sales person was not too bright and clearly not the owner. Requiring Lia to buy four things is outrageous and I wouldn’t go back again either. If they didn’t want to extend the sale say so and explain it. I am sure Lia would have understood. They acted disrespectful and lost a customer. There was nothing wrong with Lia inquiring about the extention.

  5. In this particular situation, I’d have to say the customer was right. If a small business is interested in staying open, they need to cater to their loyal customers within reason. It was only a day after the sale. If she called about a week later, that would be a stretch for any business. I suggest if you truly love a store. Get to know the owner and have a polite relationship with the employees. If they are familiar with you, you’re less likely to get a reaction like that. People are different, so this won’t work in every situation, but they will feel more inclined to work with you. Networking helps in the most unexpected places.

Any Thoughts?