Audience Participation

hollywood bowl

The other night our friend Jessie and her husband, Joe, went to a concert at the Hollywood Bowl – L.A.’s fab outdoor music venue.  Every year, movie composer John Williams (Star Wars, Indiana Jones, E.T.) comes to the Bowl to wow the audience. And even though the tickets cost $100 each, Jess and Joe always feel they get more than their money’s worth from Williams’ performance.

This year, however, they got a little more than they bargained for – and not in a good way! Despite the many signs telling guests to adhere to the Bowl’s “code of conduct” and not to talk during the concert, they were seated right in front of some extremely chatty people…

This particular chatty couple took annoying to a new level!  They sung along loudly to the (instrumental) theme from Star Wars, announced every instrument shown on the video screens, “Look! French horns!” and called out to Williams himself during the performance with such nuggets as “Bring it, John!”

It got so bad that Joe went to talk to security about the couple.  An usher did gently asked the pair to keep it down – but to no avail.  Rather than keep pursuing it, Joe and Jessie decided to grin and bear it as best they could.  Their noisy seatmates definitely diminished their enjoyment of the concert – not to mention the value of their pricey tickets!

Now Joe wants to ask the Hollywood Bowl for his money back. He feels that since their staff did not enforce the “no talking” rule – a policy clearly stated on their website and at the Bowl itself -  they should refund his money.  Jessie just wants him to let it go and hope for better luck next time — what would you do?

Tell us what you think!




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3 Responses to “Audience Participation”

  1. Nelly says:

    It’s hard to ask for your money back if you stayed. I would have requested my money back and left.
    Rude people ruin things for everyone. What a shame.

  2. Susan says:

    I doubt they’ll get their money back but they might get comp tickets for another concert. I would suggest complaining so that upper management is aware of the issue and can create better policies (or amp up existing policies) to prevent this kind of disturbance in the future. The person they complained to at the venue may not have felt empowered to really enforce the policy if the other patrons continued disrupting others after they’d been asked to stop.

  3. Summer says:

    As cheesy as it sounds, a strongly worded letter indicating their displeasure at being annoyed throughout the performance MIGHT get them something. A full refund? Probably not…but discounts or tickets to future events perhaps.

    Too bad the person they complained to didn’t take it seriously enough to enforce the rules.

Any Thoughts?