A Dog Eat Dog World?


doggie-day-care

When Natalie dropped her six month old Labrador, Milo, off at doggie daycare, she never expected to get a call in the middle of the day that another mutt took a chunk out of his ear. It was bad enough that Milo had to see the visiting vet and get a few stitches, but when Natalie picked him up early that afternoon, she received an additional $350 vet bill on top of Milo’s $50 boarding costs for the day!

When Natalie confronted the doggie daycare about their responsibility in the matter, they apologized, but said that it states in the agreement that they are not responsible for any costs if a dog is hurt by another  dog on their watch.  While Natalie knows these things can happen when lots of dogs are together, shouldn’t the dogs have been better supervised to avoid such an altercation?  And doesn’t the owner of the other dog have some responsibility in the matter?

Natalie is livid.  She thinks that the facility should not charge her for Milo’s stay, and that the owner of the other dog should at least help pay for the vet bills. The problem is she is  getting major resistance. The facility says that they are not even legally obligated to give her the name of the other owner!

Do you think it’s worth Natalie’s time and frustration to demand a refund and compensation by threatening to write terrible reviews and create bad press? Or should she just walk away and simply never take Milo to the facility again?

What would you do?  Tell us what you think?

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3 Responses to “A Dog Eat Dog World?”

  1. Molly says:

    I can understand the dog care place having a “we’re not responsible” clause in their contract. However, I think it would be a gesture of good will not charge her for that day and to give her a few days credit of free dog sitting.
    For a few days of free do seating, they could ease her financial burden while it costs them nothing and create some good will with a customer.

    Instead, they’ve lost a customer, created ill will, and she’s going to tell everyone about her experience.
    Dumb owners.

    If I were Natalie, I’d politely ask them for a week of free dog sitting to help amortize the bill. If they said ‘no’, then I’d certainly give a negative review on sites like Yelp.

  2. Misty says:

    Natalie should have read her contract a little more closely. Also, she should ask for a few days of free sitting since she has got to pay the bill.

    Of course, she could always hire a PI to locate the owners of the dog in question and then approach them or figure out another way to solve the billing problem.

  3. Molly says:

    Misty,

    The only problem with finding the owners of the other dog is to then figure out who’s dog did what. They might argue that Natalie’s dog was the aggressor and their dog bit in self defense.
    I would think that in a business like this, if there’s an aggressive dog in the group, the business owner would tell the owners that their dog is no longer welcomed.

Any Thoughts?

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