When Natalie dropped her six month old Labrador, Milo, off at doggie daycare, she never expected to get a call in the middle of the day that another mutt took a chunk out of his ear. It was bad enough that Milo had to see the visiting vet and get a few stitches, but when Natalie picked him up early that afternoon, she received an additional $350 vet bill on top of Milo’s $50 boarding costs for the day!
When Natalie confronted the doggie daycare about their responsibility in the matter, they apologized, but said that it states in the agreement that they are not responsible for any costs if a dog is hurt by another dog on their watch. While Natalie knows these things can happen when lots of dogs are together, shouldn’t the dogs have been better supervised to avoid such an altercation? And doesn’t the owner of the other dog have some responsibility in the matter?
Natalie is livid. She thinks that the facility should not charge her for Milo’s stay, and that the owner of the other dog should at least help pay for the vet bills. The problem is she is getting major resistance. The facility says that they are not even legally obligated to give her the name of the other owner!
Do you think it’s worth Natalie’s time and frustration to demand a refund and compensation by threatening to write terrible reviews and create bad press? Or should she just walk away and simply never take Milo to the facility again?
What would you do? Tell us what you think?| Print